Frequently Asked Questions
Discover everything you need to know about our olfactory universe and shopping experience.
Are Parfums de Marly fragrances authentic and original?
Yes, all products purchased through our official online boutique are 100% authentic. Each bottle is crafted in France using the finest ingredients and undergoes rigorous quality control.
What is the standard shipping timeframe for orders?
We offer complimentary standard shipping on all orders. Delivery typically takes 3 to 5 business days within the continental US, and 5 to 7 business days for international destinations.
Can I return a fragrance if I have already opened it?
To ensure the safety and quality of our products, we only accept returns of unopened items in their original cellophane packaging within 30 days of purchase. We include a complimentary sample with every full-size bottle so you can test the scent before opening the box.
How should I store my perfume to maintain its quality?
To preserve the integrity of your fragrance, store the bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a closet or a drawer rather than a bathroom.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for installment-based payments.
Are your fragrances vegan and cruelty-free?
Parfums de Marly is committed to ethical practices. We do not test our finished products or ingredients on animals, and the majority of our collection is formulated without animal-derived ingredients.